CANCELLATIONS & RETURNS
I want to cancel my order ASAP. What should I do?
Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you. Please note we can accept cancelation requests only within 30 days of delivery of the product.
Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.
Customer can cancel the order within 1 hour after placing the order if he/she wish to.
Will I get my money back?
If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you will get your money back 3-7 days after we receive back the canceled products in our warehouse.
Products can be returned within 4 working days after the product is delivered.
What do I need to do to ensure that I get my refund back?
Please follow the instructions in the cancelation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap.
Please Note: We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.
Who pays for the shipping if I send back the product?
Kindly send the product through any traceable courier, with the refund we will provide Rs.100 worth voucher per kg of product returned
If I need to send you back the item, where should I send it?
For return please send to Deepams Tex, 121A, Lingappa Chetty street, Coimbatore – 641001.
I want to return only one of the items that I bought as part of this order. Can I?
Yes you can please go ahead and email us or call us and we will help you. Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.